EHMI Delivery Status - Patient User stories

The following Patient User stories have been identified

Patient User Story.1

i. As a Patient
ii. Do I want to be able to follow the status of a shipment in relation to where it is in the flow?
iii. When a message is sent regarding me as a patient

Patient User Story.2

i. As a Patient
ii. Do I want to be able to contact a support function and ask them to find my shipment?
iii. When I know that a clinician should have sent a message regarding me as a patient to a recipient, but the recipient has not yet received it

Patient User Story.3

i. As a Patient
ii. I want to be able to get an overview of the status of all my shipments in terms of where they are in the flow in a given time period for the shipment (day, week, month)
iii. When I need to get a quick overview of all messages sent regarding me as a patient

Patient User Story.4

i. As a Patient
ii. I want to ensure that only AFS, MODT and REL besides me can follow the status of shipments on messages concerning me by “encrypting” personal identification
iii. When a message is sent regarding me as a patient

Patient User Story.5

i. As a Patient
ii. I want to be able to see if a message has been sent/is in progress
iii. When I have been informed that this should happen/has happened.

Patient User Story.6

i. As a Patient
ii. I want to be able to see if a message has been received
iii. When I have been informed that the message should have been sent

Patient User Story.7

i. As a Patient
ii. Do I wish to be able to give another citizen (e.g. relative) permission to view the dispatch status of communications regarding my medical condition via power of attorney?
iii. When I as a patient need to be supported by a REL or want to share this with a REL

Patient (PAT)

PAT.1

• i. Som en PAT
• ii. Ønsker jeg at kunne følge en forsendelses status ift. hvor den er i flowet
• iii. Når der sendes en meddelelse vedrørende mig som patient

PAT.2

• i. Som en PAT
• ii. Ønsker jeg at kunne henvende mig til en supportfunktion og bede dem om at finde min forsendelse
• iii. Når jeg ved at en kliniker skulle have afsendt en meddelelse vedrørende mig som patient til en modtager, men som modtager endnu ikke har modtaget

PAT.3

• i. Som en PAT
• ii. Ønsker jeg at kunne få et overblik over alle mine forsendelsers status ift. hvor de er i flowet i en given tidsperiode for afsendelsen (dag, uge, måned)
• iii. Når jeg har brug for at få et hurtigt overblik over alle afsendte meddelelser vedrørende mig som patient

PAT.4

• i. Som en PAT
• ii. Ønsker jeg at sikre mig at kun AFS, MODT og REL udover mig kan følge forsendelsers status på meddelelser vedrørende mig ved at ”kryptere” personidentifikation
• iii. Når der sendes en meddelelse vedrørende mig som patient

PAT.5

• i. Som en PAT
• ii. Ønsker jeg at kunne se, om en meddelelse er blevet afsendt/er undervejs
• iii. Når jeg er blevet oplyst om, at dette skulle ske/være sket.

PAT.6

• i. Som en PAT
• ii. Ønsker jeg at kunne se, om en meddelelse er modtaget
• iii. Når jeg er er blevet oplyst om, at meddelelsen skulle være sendt

PAT.7

• i. Som en PAT
• ii. Ønsker jeg via fuldmagt at kunne give en anden borger (f.eks. pårørende) lov til at se forsendelsesstatus for kommunikation vedrørende min sygdomstilstand
• iii. Når jeg som patient har brug for at blive støttet af en REL eller ønsker at dele denne med en REL

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